Terms of Service

Effective Date: Wed, Nov 6, 2024 12:00 pm CT

Introduction

Welcome to Solved Group. These Terms of Service ("Terms") govern your access to and use of the websites and services provided by MS Management LLC, doing business as Solved Group and also known as "SLVD" ("we," "us," or "our"). MS Management LLC is managed under MS Holding LLC ("Holding Company"). The CEO serves as a managing member and oversees operations without direct disclosure of personal names unless legally required.
By accessing or using our websites and services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, please do not use our services.

Company Information:
Legal Name: MS Management LLC (DBA Solved Group), managed under MS Holding LLC
Address: 1330 Ala Moana Blvd, Honolulu, HI, 96814, United States
Phone: +1 805 399 0421
Email: legal@solvedgroup.net | info@solvedgroup.net

Websites Covered:
www.solvedgroup.co
www.solved.news
www.slvd.us
www.slvd.blog
www.solved.blog
www.solvedgroup.net

Definitions

"Company": Refers to MS Management LLC, DBA Solved Group, also known as "SLVD."
"User": Any individual or entity accessing or using our websites and services.
"Services": All services provided by the Company, including but not limited to digital marketing, website development, AI automation, SMS and email advertising, AI appointment setters, and hotline support.
"Content": All materials, information, text, graphics, videos, or other content provided through our services.

Description of Services

We specialize in providing the following services:

Digital Marketing and Advertising: Tailored strategies for the firearms industry.
Website Development and Design: Creating and managing websites for clients.
AI Automation Services: Workflow optimization using artificial intelligence.
SMS and Email Advertising: Marketing campaigns via SMS and email.
AI Appointment Setters: Automated systems for scheduling appointments.
Hotline Support: Customer support services via phone.

Disclaimer: We do not sell or resell firearms or accessories. All our services are conducted within the boundaries of the law, including regulations set by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) and other federal agencies.

User Eligibility

Age Requirement: You must be at least 18 or 21 years old, depending on state legislation, to access or use our services.
Business Requirement: Our 'done-for-you' services are offered exclusively to licensed businesses in the United States.
Residency: Our services are intended for users located within the United States.
Account Registration: You may need to create an account by providing accurate and complete information. Failure to do so constitutes a breach of these Terms.

User Accounts

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Unauthorized Use: You agree to notify us immediately of any unauthorized use of your account or any other security breach.
Account Termination: We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

User Obligations and Conduct

Compliance with Laws: You agree to comply with all applicable federal, state, and local laws, regulations, and rules, including firearms advertising regulations and ATF guidelines.
Prohibited Conduct: You agree not to engage in any illegal activities, misuse our services or content, infringe upon any intellectual property rights, attempt to gain unauthorized access to our systems or networks, or transmit any material that contains viruses or other harmful computer code.
User Content: If you submit any content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content.

Intellectual Property Rights

Ownership: We retain all rights, title, and interest in and to our services and content, including all related intellectual property rights.
License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use the services for their intended purposes, subject to these Terms.
Restrictions: You agree not to copy, modify, or create derivative works based on the services or content; distribute, transfer, sublicense, lease, lend, or rent the services to any third party; or reverse engineer, decompile, or disassemble any portion of the services.
Feedback: Any feedback or suggestions you provide are entirely voluntary, and we are free to use them without any obligation to you.

Communications

Consent to Receive Communications: By providing your contact information, you consent to receive communications from us, including SMS messages, emails, and calls, for both informational and marketing purposes.
Automated Communications: You acknowledge that we may use automatic telephone dialing systems and artificial or pre-recorded voice messaging in communications.
Opt-Out Mechanism: You may opt out of marketing communications at any time by following the instructions provided in the communication or by contacting us at legal@solvedgroup.net.
Standard Rates: Standard messaging, data, and other fees may be charged by your carrier. All charges are your responsibility.

Disclaimers

No Warranties: Our services are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, whether express or implied.
Informational Purpose: The content provided is for informational and educational purposes only and does not constitute professional advice.
No Guarantee: We do not guarantee the accuracy, completeness, or usefulness of any content, and you rely on such content at your own risk.

Limitation of Liability

Exclusion of Certain Damages: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
Maximum Liability: Our total liability to you for any claims arising out of or relating to these Terms or your use of the services shall not exceed the amount you have paid us for the use of the services in the six (6) months preceding the claim.
Assumption of Risk: You acknowledge and agree that your use of the services is at your sole risk.

Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or in any way connected with your access to or use of the services, your violation of these Terms, your infringement of any intellectual property or other rights of any third party, or any claim that your use of the services caused damage to a third party.

Termination

By the Company: We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
By the User: You may terminate your account and discontinue use of the services at any time by notifying us.
Effect of Termination: Upon termination, your right to use the services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions.
Arbitration Clause: Any dispute arising out of or relating to these Terms or the services shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The place of arbitration shall be Honolulu, Hawaii.
Class Action Waiver: You agree that any arbitration shall be conducted only in your individual capacity and not as a class action or other representative action.
Exceptions: Notwithstanding the above, we may seek injunctive or other equitable relief to protect our intellectual property rights in any court of competent jurisdiction.

Changes to Terms

Modification Right: We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Notification of Changes: We will notify you of any material changes by posting the new Terms on this page and updating the "Effective Date" at the top.
Acceptance of Changes: By continuing to access or use our services after any revisions become effective, you agree to be bound by the updated Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us regarding the services and supersede any prior agreements.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

By the Company: We may assign or transfer our rights and obligations under these Terms without restriction.
By the User: You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Contact Information

If you have any questions about these Terms, please contact us:

Email: legal@solvedgroup.net
Address: 1330 Ala Moana Blvd, Honolulu, HI, 96814, United States
Phone: +1 805 399 0421

Acknowledgment

By accessing and using the services provided by MS Management LLC (DBA Solved Group), you acknowledge and agree to the following:

Acceptance of Terms

You affirm that you have read, understood, and agree to be bound by the Terms of Service and the Privacy Policy. If you do not agree, you must not access or use our services.

Age Confirmation

You confirm that you are at least 18 or 21 years old, depending on the applicable state legislation, and possess the legal authority to enter into this agreement.

Consent to Communications

You consent to receive communications from us, including SMS messages, emails, and calls, for informational and marketing purposes. You are aware that you can opt-out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us at legal@solvedgroup.net.

Assumption of Risk

You acknowledge that you are using our services at your own risk and that we are not liable for any damages arising from your use. You agree that we are not responsible for any misuse of the information or services provided, including account shutdowns, license revocations, or any other adverse outcomes.

No Professional Advice

You understand that all content and materials provided are for informational and educational purposes and do not constitute legal, financial, or professional advice. You agree to consult with qualified professionals before making any decisions based on the information provided.

Data Practices

You acknowledge that you have read and understand our Privacy Policy and consent to the collection, use, and disclosure of your personal information as outlined in the Privacy Policy, including the use of cookies, tracking technologies, and participation in behavioral advertising.

Compliance with Laws

You agree to comply with all applicable laws and regulations, including but not limited to firearms advertising regulations, data protection laws, and communication regulations like the TCPA and CAN-SPAM Act.

Modification of Terms

You acknowledge that we may modify the Terms of Service and Privacy Policy from time to time. You agree that your continued use of the services after any changes signifies your acceptance of the updated terms.

Disclaimer

No Legal Advice: The information provided in these documents is for informational purposes only and does not constitute legal advice. Please consult a qualified attorney to ensure that your rights are protected and that all legal requirements are met.

SMS

Use Case Description

By opting in, you consent to receive appointment information, confirmation, and reminder messages from MS MANAGEMENT LLC (DBA SOLVED GROUP) for Social Media Services to B2B in the Online Businesses industry. Reply STOP to opt out at any time.

Boilerplate TOS Example

SOLVED GROUP Appointment Reminder & Confirmation Texts Our SMS program provides appointment reminder and confirmation messages for your convenience. You can expect to receive reminders and confirmations for your upcoming appointments. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@solvedgrp.com. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive {message frequency}. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our privacy policy: www.solvedgrp.com.

Message Sample #1

"Hello, this is Kate from MS MANAGEMENT LLC (DBA SOLVED GROUP). Thank you for opting in to receive SMS notifications from us. I have scheduled an appointment for you on Thursday, June 15, 2023, at 4:00 PM. Looking forward to meeting you then! Should anything change, please feel free to reach out. To opt out of future messages, simply reply STOP. MS MANAGEMENT LLC (DBA SOLVED GROUP) team"

Message Sample #2

"Hello, it's Kate from MS Management LLC (DBA Solved Group). Thank you for opting in to receive messages from us. Today, we are offering a special promotion to our valued clients in the B2B industry. We're giving out a limited number of vouchers for a complimentary social media audit to help optimize your online presence. Would you like to take advantage of this offer? If you wish to stop receiving messages from us, simply reply STOP. Thank you for choosing MS Management LLC for your social media services."

Consent Terms & Opt In

Consent Terms Sample: By checking the box below, I consent to receive notification and promotional SMS from MS Management LLC (DBA Solved Group) for the purpose of appointment reminders and confirmations. Opt-in Message Sample: You have successfully opted-in to receive notification and promotional SMS from MS MANAGEMENT LLC (DBA SOLVED GROUP). Please reply STOP if you need to Opt-out in the future. Business Name: MS MANAGEMENT LLC (DBA SOLVED GROUP) Privacy Policy: www.solvedgrp.com Message Type: Appointment Reminder & Confirmation Texts

Opt Out Language SMS

"You have successfully opted out of receiving text messages from MS Management LLC (DBA Solved Group) offering Social Media Services to B2B clients in the Online Businesses industry. You will not receive any more messages from this number. To re-subscribe, please reply START. Thank you."